Self care portal
Enable users to activate services, manage accounts, and resolve issues instantly – any time, anywhere.
Challenges of the service industry
Manual customer support
Traditional service delivery relies heavily on in-person assistance or phone-based call centers, requiring sizable staffing investments. Without a digital solution, it’s difficult to provide quick responses or scale support as customer needs grow.
Limited accessibility
Customers often face restricted access to support, confined to business hours or specific locations. This lack of availability leads to frustration and delays, especially as expectations for 24/7 service increase.
Complex and slow processes
Presenting services, making changes, or addressing issues typically involves lengthy conversations and manual paperwork. Each request can require multiple steps and lengthy wait times, slowing down overall service delivery.
Cumbersome manual paperwork
Changes to subscriptions often depend on manual documentation. This not only slows down processing times but also increases the potential for errors and lost information.
An efficient merchant experience
A comprehensive self-care platform built for speed and efficiency. Empower your business to onboard merchants faster, manage operations intuitively, and access powerful, growth-focused services, all in one interface.
The solution
Chat interface, knowledge bundles, orchestration, intergration.
Key features
These are the features of our self care portal.
Seamless digital onboarding
Accelerate merchant acquisition with automated workflows. Digitally sign contracts, verify credentials, and activate accounts in hours, not weeks.
Role-based dashboard
Merchants, acquirers, and mid office cab access dashboards tailored to their needs, with the right tools at their fingertips.
Data management
Update company details, outlets, terminals, and payment gateways with ease. Role-based access ensures security, with statutory users approving key actions.
Real-time transaction insights
Gain instant visibility into transactions by card type, currency, or channel. Use actionable analytics to optimize strategies and quickly solve disputes, all from a unified view.
24/7 support and requests
Reduce wait times with always-available self-service. Log requests, manage device orders, and resolve issues without lengthy calls or paperwork.
Expand your merchant experience
Expand beyond core payment processing with a powerful hub for third-party innovations that enrich your merchant offerings and create new business verticals.
Cost Reduction
Cut call center staffing by up to 80% through self-service, lowering operational expenses.
Enhanced Engagement
Shift from reactive support to proactive empowerment, improving merchant satisfaction and retention.
Real-Time Transparency
Track all communications and requests in one place, reducing errors and speeding resolutions.
Competitive Edge
Generate additional income through VAS revenue shares (e.g., 40:60 splits), turning merchants into loyal, multi-service customers.
Differentiate your acquirer services by becoming a one-stop digital ecosystem provider.
Why our self-service portal
Backed by proven deployments for telecom giants and acquirers serving over 130 million customers, WagaLabs leverages cloud-native architecture for scalability and security. Embrace digital transformation to lower costs, elevate customer experiences, and future-proof your business.